[otrs] Re: a few questions about customizing auto-reply and ticket status

Le Thu, 9 Aug 2007 11:16:34 +0200 Martin Hamant écrivait:

...

2) Subject on customer follow-up and available variables

- On the bottom of the auto-reply properties screen, there are some variables you can use in emails template. ( OTRS_CUSTOMER_SUBJECT... etc). Is details for the wildcards in OTRS_TICKET_* are documented somewhere ?

Found it: it was the French translation which is incomplete. I found details by switching to English !

...

- On customer follow-up, becomes something like "[Ticket#2007080922000013] [Ticket#20070809 [...]". I would like to get the ORIGINAL ticket subject, that's why I hope i can use a properties of OTRS_TICKET_*

I'm still working in that : help would be appreciated ! :)

unfortunately properties available doesn't help for what I need :( -- Martin