Re: [otrs] OTRS 2.1 SOAP interface

10 Jul 2007

      Hi All,

Umberto Nicoletti wrote:
...
I've implemented a SOAP interface over OTRS 2.1
I have been playing with this implementation, and am struggling with the 
following :

I want to create a ticket, and email it to a customer. To this end I 
have tried to use ArticleSend(). The article is created in the ticket, 
but it is never emailed to the customer.

I have added the following to the otrs-rpc.cgi that Umberto attached in 
his email :

#!/usr/bin/perl -w
#
# Created by Umberto Nicoletti, 2007
# umberto.nicoletti@gmail.com
#
...
   if ( $TicketID ) {
   my $ArticleID = $TicketObject->ArticleCreate(
       TicketID => $TicketID,
       ArticleType => 'email-internal',
       SenderType => 'agent',
       From => $from,
       Subject => $subject,
       Body => $body,
       ContentType => 'text/plain; charset=ISO-8859-15',
       HistoryType => 'EmailCustomer',
       HistoryComment => 'Created with RPC server',
       UserID => $UserID,
       NoAgentNotify => 0,
   );
   } else {
   	return "Error creating ticket\n";
   }

   *** MY ADDITION START ***

   my $ArticleID = $TicketObject->ArticleSend(
       TicketID => $TicketID,
       ArticleType => 'email-external',
       SenderType => 'system',
       From => 'system@myotrs.com',
       To => 'customer_email@gmail.com',
       Subject => 'Testing 123',
       Body => 'Testing by Patrick',
       Charset => 'ISO-8859-15',
       Type => 'text/plain',
       Sign => {
           Type => 'PGP',
           SubType => 'Inline|Detached',
           Key => '81877F5E',

           Type => 'SMIME',
           Key => '3b630c80',
       },
       Crypt => {
           Type => 'PGP',
           SubType => 'Inline|Detached',
           Key => '81877F5E',

           Type => 'SMIME',
           Key => '3b630c80',
       },
       HistoryType => 'EmailCustomer',
       HistoryComment => 'Emailing the ticket to the customer',
       NoAgentNotify => 0,
       UserID => $UserID,
   );

   *** MY ADDITION END ***

   return "Created ticket: $TicketID\n";
}

Can anybody point out where I am going wrong please?
Many thanks!
Patrick

-- 

Q: I want to be a sysadmin.  What should I do?

A: Seek professional help.

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