Apparently the problem is due to the TradeMark (TM) sign when running either the OTRSBusinessAvailabilityCheck or the OTRSBusinessEntitlementCheck but I haven’t found the file that I can modify in order to avoid seeing it.
The files that I have checked and modified (removed the TradeMark (TM) sign) so far are the following:
· i18n/otrs/otrs.el.po
· Kernel/Language/el.pm
· Kernel/Config/Files/Daemon.xml
· /Kernel/Config/Files/ZZZAAuto.pm
Furthermore I have checked the “Kernel/System/Console/BaseCommand.pm” file around line 610 and the problem arises when performing the print action for the $Text variable that has the ASCII string in it (that is the “Checking availability of OTRS Business Solution\x{2122}” text).
Is there a Perl module required to perform the correct printing with ASCII?? Should I try to decode it??
Any ideas are welcome since with this problem every 10minutes I am getting an e-mail which I shouldn’t.
Regards,
George
Hi!
I am trying to set and test the free (initially) OTRS version for our organization but when the otrs.Daemon.pl starts
I am getting the following error:
[TIMESTAMP] otrs.Daemon.pl: "\x{2122}" does not map to ascii at /opt/otrs/Kernel/System/Console/BaseCommand.pm line 610.
At the same time an e-mail alert is triggered and getting the same info as an e-mail from “OTRS Notifications” and
subject “OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck”.
Since the otrs.Daemon.pl does the check recursively is very annoying to receive frequently and over and over again the same e-mail alert.
Does anyone know how to solve it?
Looking forward for your suggestions.
Best regards,
George Dimitrakakis