[otrs] Re: no mail when a new ticket is created

Hello, Is there someone who can help me with this problem?? greetings, Rene 2007/8/30, DupliPrint, CD en DVD duplicatie :

Hello,

I've made some new queues (for example 'hardware problems') and new groups ('intern users' and 'extern users')

When I connect the queue 'hardware problems' to the group 'intern users' I don't get an emailnotification when a new ticket is created. If the ticketstate is changed, ticket is moved,.. I do get an emailnotification. If I connect the queue 'hardware problems' to the standardgroup 'users' I do get an emailnotification when a new ticket is created...

What have I done wrong, missing a parameter somewhere??

Greetings, Rene Koning