merci bien :)
Hi Michael,
On Tue, Aug 27, 2002 at 11:11:02AM +0100, Michael Bielicki wrote:
would it be possible to change the queue on closing a ticket ? Many tickets come into the RAW queue and get closed there. Would like to be able to change the queue on closing it as well ..
Not yet. How about the GenericAgent.pl? To close tickets faster, move it into a queue (named like spam) and the GenericAgent.pl will close this tickets with a comment (like 'invalid regcode...').
Or do you need to select a special queue in the close ticket screen? The idea was to do ttwo things at the same time if a ticket goes to the RAW (unhandled) queue for eample. Being able to close it and sort it at the same time :)
I added this to the CVS version. :)
Remove just the # of the dtl file (Kernel/Output/HTML/Standard/AgentClose.dtl) and you have the possibility to select the next queue on closing a ticket.
[...] # <tr> # <td>$Text{"Next Queue"}:</td><td>$Data{"MoveQueuesStrg"}</td> # </tr> [...]
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
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