Michiel Beijen wrote :
What about using a combination of GenericAgent and Event Based notification? * Use a GenericAgent job to move to some special queue. * Create an event based notification to send the text to the predefined address if a ticket is moved into this queue.
Hi Mike, thanks for the reply :) Yes, using the event based notification to get the email body should work, good idea.
Yes, it would be nicer if GenericAgent would allow to be triggered by events, Yes, it would be nicer if GenericAgent could send email...
It's opensource, I'm free to implement this myself or by third party / OTRS AG =) Thanks Mike, thanks Gerald. Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123