Re: [otrs] Notify all agents about a locked ticket

Alexandre, I think you will have to write some sort of generic agent, the lock status is available as a criterion for indentifying the appropriate ticktets. You could use the module "Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission" to send out the notifications. Thanks, Savitra Sirohi Nucsoft OSS Labs http://www.osslabs.biz On 8/25/09, Alexandre de Arruda Paes wrote:

Hi,

How can I notify all agents from a queue when an agent lock a ticket ???

Something like: AGENT <foo> locked Ticket #123

Thanks for any help.

Best regards,

Alexandre

P.S.: For developers: OTRS is an awesome piece of software. Congratulations!