Hi,

18/09/2015 20:29 - LQ Marshall wrote:
> On Fri, Sep 18, 2015 at 12:20 PM, Robert Recchia <robrecc@gmail.com> wrote:

>>  Our old ticket system use to round robin all the tickets to all the
>> available reps.  What I mean is if were 100 tickets and 4 people
>> it would automatically assign each user 25 tickets.

> I ?believe? that the OTRS.com group has already developed such a
> module (check www.otrs.com). There are some obvious issues with
> the solution.

It is called OTRS Ticket Allocation
see here
https://www.otrs.com/otrs-business-solution-feature/ticket-allocation/

--
Florian