On Jul 02, 2011 @ 03:11 pm, ahalle-otrs@radprax.de wrote:
Gardais Ionel wrote : > How to dispatch new webticket to different queues, based on the > customer ? > > The default queue is Postmaster but Postmaster filters are not > applied to webtickets created inside the Postmaster queue. I though > of using a GenericAgent task but there are no "Incoming customer" > criteria to make the dispatch. [...]
Hi Ionel,
would a GenericAgent work that looks for the appropriate customers AND the ticket state "new" as a form of "incoming customer" ?
As a side effect this would of course also match email tickets, so you would have to work around this, if the side effect does matter.
Regards
Alexander
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On Jul 02, 2011 @ 03:10 pm, ionel.gardais@tech-advantage.com wrote:
Hi,
How to dispatch new webticket to different queues, based on the customer ?
The default queue is Postmaster but Postmaster filters are not applied to webtickets created inside the Postmaster queue. I though of using a GenericAgent task but there are no "Incoming customer" criteria to make the dispatch.
What is the correct way of doing this ?
Thanks, Ionel --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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