Hi, when merging tickets, OTRS seems to keep them in the order of the original ticket IDs. Is there a way of merging tickets in a self-defined order? Background: I often have a bunch of mails (sometimes a complete mailthread) with 10 or more mails, that belong to one topic. I usually move all those mails from my mailbox to the OTRS inbox and wait until they have been fetched. Then I'd like to merge them in a single ticket, thereby keeping the chronological (!) order. As OTRS does not fetch the mails in the original chronological order, merging them generates a mess, unless there is a way to specify the order in which they appear in the merged ticket. Some kind of merge-before or merge-after. Can that somehow be achieved? Thanks for any hints frank