[otrs] Phone ticket and selecting a queue

Hi all, We've been working very nicely with this great product for a few months now, but I have another question.... When I want to enter a new Phone Ticket, the next state is empty unless I select a queue. At that moment it is filled out with the default state. Is there a way to have different default states in Phone Ticket depending on the Queue selected? I suppose there is, since the state is only filled out when the queue is selected. Can someone help me out? Anne-Mie