Re: [otrs] One-click ticket close?

I tend to send with pending auto close successful. Customers can't be bothered. Also, you as an agent can't easily know that a ticket is one click closed. On Jun 4, 2014 4:12 AM, "Sander Goudswaard" < s.goudswaard@westerscheldetunnel.nl> wrote:

All,

My ticket reply template contains a link to reply to the ticket on the web.

Is it also possible to put a ‘click here to close this ticket’ link in the template? Has anyone already found out how to do this?

Regards,

Sander

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