Martin, I`ve installed the current CVC version from the snapshot and changed the frontend charset to UTF-8, but it doesn`t help ;(. Maybe also db need utf-8 support ? ../Igor` Friday, August 01, 2003, 2:47:30 AM, you wrote: ME> Hi Igor, ME> On Tue, Jul 29, 2003 at 10:04:37PM +0400, XRadio Stuff wrote:
I`ve recently installed OTRS on Windows 2000 system using iis 5.0 and ActiveState Perl ver. 5.6. All feautures works fine except 2 main issues that couldn`t get this soft to go into real production:
1) Problem with Cyrillic (Russian) Charsets Hope you know, that the most russian clients use 2 charsets win-1251 and koi8-r. OTRS allows to choose only one charset for user interface and system messages, but if i`m choosing Russian Language for user interface and the recommended charset WIN-1251 - i`m having problems with incoming emails written in KOI8-R. Of course i can read this requests through web-interface, but while replying to this mail subject and user request become unreadeable without changing charset in mail client.
Is there any option to recode all incoming KOI8-R emails to WIN-1251 and store them in OTRS in WIN-1251 charset. This will help to prevent mess up with these two charsets. Maybe, there are some other solutions for resolving this language specific issue.
ME> The preferred way (in future) is to use utf-8. The OTRS-CVS version supports utf-8 ME> for the frontend. ME> Here are snapshots for testing: ftp://ftp.otrs.org/pub/otrs/misc/snapshots/ ME> What do you think about?
2) Problem with redirect while logging in. We have a problem that makes the life of operator more diffucult than it can be;) Everytime while logging into system and making some updates to the otrs db (replying to tickets, saving preferences, etc..) operator should click the "document moved" link in browser. I`ve made a search and try through the lists and google to find out how to resolve such "redirect issues with perlis.dll and IIS", but none working methods were found :((
Maybe anybody knows - how to change the redirect.dtl to autoredirect the browser to the new location ?
ME> Hmm... I don't know a solution for that. ME> But maybe you want to try it with apache and mod_perl (compiles modules on startup -=>> much faster - ~100 times).
Another Cookie-related issue: --> 3) Problem with deleting cookie (Can`t remove SessionID) I`m getting the following error when trying to Exit from interface with LogOf option. I`ve installed rm from cygwin to allow the script to delete files, but anyways i get this error: Message: Can't delete file c:/otrs/var/sessions/106128a64a5c3bb9678e39ac28b79fd6ce: No such file or directory
But, If we trying to find and delete this file manually - we have no problems. ;)
ME> Opps.. this is a bug, it should work without "rm". If fixed it, try to use ME> Kernel/System/AuthSession/FS.pm 1.11 from the CVS. :)
Thanx a lot and looking forward for our future cooperation. -- Igor Poznyakov XRadio.Ru The 1st Russian Internet Radio Email:xradio@xradio.ru Web: http://www.nthost.ru
ME> Martin ME> -- ME> Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ ME> -- ME> nohl: 12:34am up 165 days, 10:01, 6 users, load average: 0.17, 0.34, 0.37 ME> _______________________________________________ ME> OTRS mailing list: otrs - Webpage: http://otrs.org/ ME> Archive: http://lists.otrs.org/pipermail/otrs ME> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs