Hi there,
1. About enabling mod_perl, please read /opt/otrs/README.webserver
2. If you're logged in as admin, you'll be able to delete any FAQ article
opening it and clicking the Delete button (
http://yourserver/otrs/index.pl?Action=AgentFAQ&Subaction=Delete&CategoryID=...
)
3. To make sure you have all modules installed, run
/opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is
needed for SMTPS, besides that, share with us the corresponding log entries
at http://yourserver/otrs/index.pl?Action=AdminLog after you click under
"Run Now!" at http://yourserver/otrs/index.pl?Action=AdminMailAccount
Greeetings,
Leonardo Certuche
On Tue, Jan 5, 2010 at 5:49 PM, dnk
Hi there,
I have just setup OTRS on CentOS 5.4, and all is going well thus far.
I just have a few questions that my google searches have not yielded results for...
1) When using the support module to check if my system is optimized, I get:
Check for CGI Accelerator. You should use FastCGI or mod_perl to increase your performance.
- What do i need to do to enable that? It seems to be set up in my apache conf (mod_perl).
2) I also installed the FAQ module. Where on earth can I remove the "default comment"?
3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS connection on port 587. I am pretty sure i set it up right. But when i use a function that requires mail (IE recover password), I get:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5 14:26:12 2010
Message: Can't connect to smtp.xxxxxxxx.com: !
Traceback (19419): Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
- Now i can ping that hostname without issue from the server. I have all the required perl modules installed as well.
I have (for settings):
SendmailModule: SMTPS SendmailModule::CMD: (left as default) SendmailModule::Host: myhostname SendmailModule::AuthUser: full email address (as my server requires) SendmailModule::AuthPassword: ***********
Thanks in advance.
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