You must install them in the correct order or it will not work _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of djroger abalando Sent: Wednesday, December 12, 2007 2:36 PM To: otrs@otrs.org Subject: [otrs] OTRS package installation error I try to install OTRS::ITSM but i am behind proxy. I tried to install by downloading the packages. When i click on the button continue on the installation i get the error: Need File/Package! But i already installed the dependencies. I try to intall ITSMTicket and already have installed the following packages: * GeneralCatalog 1.0.4 * LinkObject 1.0.4 * ITSMCore 1.0.4 * ITSMService 1.0.4 Sorry for my poor english... Thanks... -- DJ ROGER Abalando as estruturas www.bsbblack.com