
19 Apr
2006
19 Apr
'06
3:38 p.m.
Hi Alina, On Wed, Apr 19, 2006 at 02:23:27PM +0200, Alina Florea wrote:
When I replay to an email I have my answer always at the and of the original message.
Do you know what I have to modify in the configuration in order to have my answer before the original message?
Insert the following into your Kernel/Config.pm file: --- beginn -- # ms_style $Self->{'Ticket::Frontend::ResponseFormat'} = '$QData{"Salutation"} $QData{"StdResponse"} $QData{"Signature"} $QData{"OrigFrom"} $Text{"wrote"}: $QData{"Body"} '; --- end ---
Alina.
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