[otrs] Escalation notification frequency

Good day I would like to find out how to control how frequent escalation notifications can be sent. Thanks Regards Letty ************************** The information contained in this e-mail is confidential and may be subject to legal privilege. If you are not the intended recipient, you must not use, copy, distribute or disclose the e-mail or any part of its contents or take any action in reliance on it. If you have received this e-mail in error, please e-mail the sender by replying to this message. Any views expressed in this message are those of the individual sender, except where the sender expressly, and with authority, states them to be the views of Telecom Namibia Limited.