Hia ll, i have my otrs configured with the variable Ticket::StorageModule: to ArticleStorageFS to archive all attachments in a filesystem instead of in a database. It permits to me to work with a database with a “normal” size.

The problem became with the number of files that otrs creates, i Have around 2,7 milion of files and 196 GB . The number of files is very high and now the backup takes more than 50 hours.

For every ticket ( with out attach) the system creates 3 files :

- file-1

- file-1.content_type

- plain.txt

for every attach the system adds 1 content_type file more and the attach.

The text in the content type files is:

Text/plain; charset = cp1252 or us-ascii

Do you know how to reduce the number of files ?

Thanks in advance