What can you achieve with these free text fields?
How can they be useful for an agent?

Thanks
Krisz

Hi  I wonder if is posible to add more freetext field to OTRS, I know we have 16, but I need more. Can any one point me to the right direction. Thanks. --- Ser Iulián Armenta Legorreta. Calidad Zentrum.  __________ Information from ESET NOD32 Antivirus, version of virus signature database 4415 (20090910) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com