As far as I know this error is not related to mysql.Syslog is a standard for forwarding log messages in to an internet protocol comuter system (guyes please correct me if I am wrong).Hope you will get the some hint for your problem on the link http://wiki.bestpractical.com/view/NoConnectionToSyslog
Syslog is not the only option to store OTRS logs, at the point you reached, I guess you already have a Config.pm file, have you checked it? mine looks like this and I'm using syslog, I guess if you don't have syslog enabled on your box, you could get rid of the second line and then run again installer.pl to see what happens
I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris pkg. The installation went smoothly and I was able to set up mysql database through gui. At the end of the 4'th step, when I try to go to the link provided, I face with the following error:
Software error:
no connection to syslog available - unix dgram connect: Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63
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I did some search on the list but I could not find an answer to solve the problem.
I am using Sun Java Web Server 7.0 and I have the following warnings from the error logs:
10/Feb/2010:15:01:53
warning
for host 192.168.1.100 trying to GET /otrs/index.pl,
/opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10
15:01:53 2010] index.pl: DBD::mysql::db do failed: Unknown system
variable 'NAMES' at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line
427.
10/Feb/2010:15:01:53
warning
for host 192.168.1.100 trying to GET /otrs/index.pl,
/opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10
15:01:53 2010] index.pl: no connection to syslog available
10/Feb/2010:15:01:53
warning
for host 192.168.1.100 trying to GET /otrs/index.pl,
/opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10
15:01:53 2010] index.pl: - unix dgram connect: Socket operation on
non-socket at ../..//Kernel/System/Log/SysLog.pm line 63
Here is what I am using
root@zotrs# cat /etc/release Solaris 10 10/09 s10x_u8wos_08a X86 ..... root@zotrs# perl -v
This is perl, v5.10.1 built for x86-solaris-thread-multi (with 2 registered patches, see perl -V for more detail) ....
Modules:
o CGI............................ok (v3.45) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.24) o DBI............................ok (v1.607) o DBD::mysql.....................ok (v4.013)
o Digest::MD5....................ok (v2.39) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v5.829) o Encode::HanExtra...............Not installed! (Optional - Required to handl e mails with several Chinese character sets.)
o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.08) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427)
o Net::DNS.......................ok (v0.66) o Net::POP3......................ok (v2.29) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.31) o Net::IMAP::Simple..............ok (v1.17)
o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.31) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01) o Net::LDAP......................Not installed! (Optional - Required for directory authentication.)
o GD.............................ok (v2.44) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18)
o PDF::API2......................ok (v0.73) o Compress::Zlib..............ok (v2.02) o SOAP::Lite.....................ok (v0.710.10) o XML::Parser....................ok (v2.36)
What seems to be the problem? Any ideas?
Please let me know if I need to supply any other information.