23 May
2005
23 May
'05
7:04 a.m.
Hi! If you choose a discrete user on the other group (say, "group2"), you'll also need to allow the "change_owner" permission. OTRS will move the ticket to the new queue (owned by "group2") and then change the owner to someone else you choosed from "group2". That's why you'll also need to allow "change_owner". Regards, On 20 May 2005 at 14:08, Parent, Cyrille wrote:
I have a group of users that have the "move_into" and "create" role for another group. They are able to move tickets to the other group's queue but as soon as they do they are give a "no permission go away" message. What's the deal? Cyrille
OTRS-WIN 124
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---