Hello
From database, every posting is an article_id associated with a ticket_id so if you remove the correct entries from article table and delete cache, those postings will be gone
Hi,
I'm sure this has already been asked in the past but I don't seem able to find any appropriate postings:
How can I remove individual mails/postings (/not/ complete tickets!) in OTRS tickets?
Background is, that due to technical problems I have several tickets with dozens of intermixed duplicate entries which makes these tickets almost unreadable and unusable. I'd like to remove the duplicate entries from these tickets. I don't care if this is done through the webgui or directly in the database. (But I have never dealt with the OTRS database directly so far)
I'm using OTRS 3.2.9 on CentOS 5 with MySQL.
Thanks in advance
Frank
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