Sorry, I should have better explained myself. We have the need to assign static IP reservations (for test; don't ask) :) Anyway, when the customer submits a new ticket to us, all they have is the to field (IP reservation) a subject, and the message body. Some users may not understand we need their mac address, the name of the project, etc. So, I need to either have that info automatically inserted into the body of a new IP reservation ticket FOR the customer OR an easy way of modifying the HTML to add more description. Basically, when they submit a new ticket its just a blank page with no description of the details we need.... I need a way of telling them what info I need in their ticket. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley Sent: Thursday, February 14, 2008 4:16 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Can a new ticket already have info in it? Hi Adam,
When someone selects who a new ticket is going to (the customer) then can there automatically be information put in the body? Or a way of telling them on the new ticket page the criteria needed?
Can yo describe your needs a little more exactly please? At which point are you assigning the Ticket to an owner? In the telephone ticket mask, you can type anything you want. Then I do not understand. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann