Hi
Do you use other ACL on this form??
Try to change the name of the ACL
> $Self->{TicketAcl}->{'ZZZZ-250-ACL-CATEGORIA'} = {
$Self->{TicketAcl}->{'PUNTO DE PERSONALIZACION SUMINISTRO ELECTRICO'} =
{
Properties =>
{
Frontend =>
{
Action => ['AgentTicketClose'],
},
Ticket =>
{
Service => ['PUNTO DE PERSONALIZACION::SUMINISTRO ELECTRICO'],
},
},
Possible =>
{
Ticket =>
{
DynamicField_TipoFalla => [
'FALLA DE REGULADOR DE VOLTAJE',
'FALLA DE ENERGIA COMERCIAL'],
},
}
};
This is an example of the ACL works, on my server, use as reference, but I don't see diference.
2013/1/15 Antonio Sarmiento
<asarmiento@mi.cl>
Thanks Nils for your quick response, but I'm NOT using root@localhos, I'm
using other agent in admin group
Best regards
Antonio
Date: Tue, 15 Jan 2013 14:23:14 +0100
From: Nils Leideck <nils.leideck@leidex.net>
Subject: Re: [otrs] Why don?t work for me ACL with Dynamic Fields
Are you logged in with root@localhost ?
On 15.01.2013, at 13:46, Antonio Sarmiento wrote:
> Hi,
> I'm trying to restrict the values shows in a phone ticket for a Dynamic
> Field, depending on the Service selected using the following ACL in
> config.pm :
>
> $Self->{TicketAcl}->{'250-ACL-CATEGORIA'} = {
> # match properties
> Properties => {
> # current action match properties
> Frontend => {
> Action => ['AgentTicketPhone','AgentTicketEmail'],
> },
> # current ticket match properties
> Ticket => {
> Service=> ['INCIDENTES::Comunicaciones::REDES'],
> }
> },
> # return possible options (white list)
> Possible => {
> Ticket => {
> DynamicField_DF1 => ['HUB','WIFi'],
> },
> },
> };
>
> But it don?t work because shows the 8 values stored in DF1
>
> The names of services are ok and name and key of the dynamic field is the
> same
> Dynamic field where defined, store with data and declare in phone ticket
> Other ACL which not involves Dynamic fields are working ok
NOT Using root@localhost, I using other agent in admin group
> win7,OTRS3.1.12, ITSM3.1.7,Mysql
>
> Somebody could help me?
>
> I appreciate your help
>
> Best regards
>
> Antonio
>
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Cheers, Nils
--
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