I'm have a little difficulty configuring sendmail and procmail to deliver email into otrs. I have a different machine acting as NIS master that is setup to receive all my mail(MTA=sendmail). it puts the mail in an NFS auto-mounted folder: /var/spool/mail/otrs or /var/mail/otrs (really just linked to above) The user otrs is an NIS id at this point. so sitting on my request box (linux 8), I can see my mail spool and when I send an email to otrs@FQDN, it puts mail into the mail file fine. I know that PostMaster.pl is working fine as well. If I pipe a test.box email into it, it will generate a ticket. (will recreate follow up tickets as well, if ticket number is referenced). I have a .procmailrc file in my home directory. Below is what I think is it's main config part: ========================================== #SYS_HOME=/opt/otrs/ #SYS_HOME=$HOME SYS_HOME=/opt/otrs/ SHELL=/bin/sh PATH=/bin:/usr/bin:/usr/local/bin MONTHFOLDER=`date +%Y-%m` YEARFOLDER=`date +%Y` MAILDIR=/var/mail/otrs LOGFILE=$SYS_HOME/var/log/procmail-$MONTHFOLDER.log VERBOSE=on ========================================== Here's what I think might be the problem. Sendmail (on my NIS master) receives the email, finds the user, and puts the mail into the right spool file. Now the NIS master that has sendmail running on it, is an Sun Solaris box that I'm pretty sure doesn't have procmail running on it, so it might not be able to understand any .procmailrc config files. (by the way, the home directory of the otrs user is an auto-mount as well. (/opt/otrs locally and /home/otrs to all the other machines. I just have /opt/otrs exported out in /etc/exports and have it mapped in the nis-auto_homes map)) How can I get procmail to run on my otrs system independent of the box that is doing sendmail? Any help would be much appreciated. Jake Covert --------------------------- jakecovert@comcast.net www.jakecovert.com ---------------------------