In any version of
otrs, where would one change the default body text of the
PhoneView?
Or better yet, we
take in laptops for repair, and would like to create a ticket for each
laptop.
It has been working
ok when we copy and paste in our ticket info i.e.. Model, S/N, Problem. I'm
looking to create/modify otrs to accept items in for service.
So we would have an
QueueView, PhoneView, and ServiceItem.
I just can seem to
figure out the the text->"New ticket via call." is coming
from.
Thank
You,
Erik
Mathis
AIU Dunwoody Network
Administrator
emathis@aiuniv.edu