Hey,
I'm trying to get OTRS to work with this config (not yet production Server):
 
Apache/2.0.44 (Unix) mod_perl/1.99_08 Perl/v5.8.0 mod_ssl/2.0.44 OpenSSL/0.9.6b DAV/2
 
on Redhat 7.2
 
I started testing with mod_perl and the startupscript as delivered in RC3
 
and get the following error:
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[Wed Feb 05 11:16:46 2003] [error] 14386: ModPerl::Registry: Died at /opt/otrs/Kernel/cpan-lib/CGI/Carp.pm line 301.
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then I took out the line:
#Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
got this error:
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14402: ModPerl::Registry: Can't locate Kernel/Config.pm in @INC (@INC contains: //../../Kernel/cpan-lib //../.. /usr/local/lib/perl5/5.8.0/i686-linux /usr/local/lib/perl5/5.8.0 /usr/local/lib/perl5/site_perl/5.8.0/i686-linux /usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl .) at /opt/otrs/bin/cgi-bin/index.pl line 51.
BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/index.pl line 51.
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then I took out the mod perl part:
<Location /otrs>
  SetHandler  perl-script
  PerlHandler ModPerl::Registry
  Options +ExecCGI
  PerlOptions +ParseHeaders
</Location>
 
got this error:
 
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 Died at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 60.
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I changed permissions as described in the Docu and also for testing made a chmod 777 over the whole otrs path but nothing helped.
 
Any ideas?
Thanks
Gregor