Hi,

 

I’ve setup a Stat to show how many tickets have been closed per Q per Agent.

I am able to select the Agents I want to include, the Q’s I wish to see and the between Dates to include in the search.

 

However no matter what date I select as the from date it’s completely ignored and uses the default date set when the Stat was edited. The only way I can select a new date is to edit the Stat and change the closed date. Does anyone know how to correct this problem in the Stats?

 

I’ve been considering writing my own PHP & Database queries to pull stats, but haven’t had time. The stats tool seems much easier to use, if I could get the date working.

 

Cheers,

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