Hi,

There is an old post waiting for answers ,about the same issue http://lists.otrs.org/pipermail/otrs/2010-February/031158.html

Best Regards,

João Zorro

Managed Services

.............................................................................................................

Novabase
Av. D. João II, Lote 1.03.2.3 . Parque das Nações
1998-031 Lisboa - Portugal
Tel. (+351) 213 836 300 . Fax (+351) 213 836 301
www.novabase.pt

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche
Sent: Thursday, March 18, 2010 2:57 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] make freetext mandatory depending on the theme chosen

Hello!

No answers on this topic so far?

Thanks,

Leonardo Certuche

On 16 March 2010 14:52, Leonardo Certuche <leonardo.certuche@itcon-ltda.com> wrote:

Hello there!

I have a question about freetext and themes that hopefully some of you guys will answer:

Is it possible to make mandatory a freetext for a given theme and optional for others? We'd like to have a single OTRS as the service desk application available for several areas, each area using different freefields.

Any comment is greatly appreciated.

Leonardo Certuche