Hi, On Friday 29 November 2002 08:19, Christoph Kaulich wrote:
i have a small problem. I have queues separated for products being supported. As german company we want write german answers to our german customers, and english answers to our international customers. But there is no way to switch salutations within a queue, or haven't I found it ??
Has someone an idea to manage this, without 2 languauge text in the salutation.
I can only second that. Would it be possible to move the selection of the salutation to the responses instead of having them assigned to the queues? We at International University Bremen suffer exactly the same problem, we have lots of germans and _lots_ of non-german students, which of course speak english. It is a little annoying to change the salutation in ~50% of the answers... Stefan -- Stefan Schmidt Email: jsj@jsj.dyndns.org jsj@exsuse.de Bremen jsj-hb@t-online.de s.schmidt@iu-bremen.de