| Mon Oct 27 17:29:13 2014 |
notice |
OTRS-CGI-10 |
Panic! No UserData for user: 'xyz'!!! |
| Mon Oct 27 17:29:13 2014 |
error |
OTRS-CGI-10 |
No UserID found for 'xyz'! |
| Mon Oct 27 17:29:13 2014 |
error |
OTRS-CGI-10 |
No UserID found for 'xyz'! |
| Mon Oct 27 17:29:13 2014 |
notice |
OTRS-CGI-10 |
User: xyz authentication ok (REMOTE_ADDR: SNIPPED). |
Both the user's Customer acct and CustomerID group exist.
We are NOT using LDAP, only RADIUS for authentication.
We are using OTRS 3.3.9 on CentOS release 6.5
The user data is stored in the OTRS DB itself.
Thanks in advance for any clues/ideas/suggestions!