Hi Bastien,

I’ve got a problem that looks a bit like yours. My error message:

[Wed Sep 30 08:28:54 2009][Error][Kernel::System::Ticket::TicketNumberLookup][637] Cannot allocate statement when disconnected from the database, SQL: 'SELECT tn FROM ticket WHERE id = ?'

I haven’t found any hints to solve this issue, yet. Are you using MSQL, too?

Timo

 

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Bastien Leblanc
Gesendet: Mittwoch, 30. September 2009 14:37
An: User questions and discussions about OTRS.
Betreff: [otrs] Error Kernel::System::Ticket::TicketNumberLookup ERROR Database disconnected

 

Hi,

I get a lot of these errors in the log file, but all seem to be running fine:

[Wed Sep 30 14:35:24 2009][Error][Kernel::System::Ticket::TicketNumberLookup][637] ERROR Database disconnected, SQL: 'SELECT tn FROM ticket WHERE id = ?'

Any idea of what is the problem?

Bastien.