Re: [otrs] [Feature Request] Ticket Templates

On Thu, Apr 05, 2007 at 11:42:03AM -0700, Mike Morris wrote:

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From: Vladimir Doisan Subject: [otrs] [Feature Request] Ticket Templates

Is it possible to have a new ticket templates based on the selected Queue?

I would love to see this too... however, in the meantime, it is not difficult to design a web form (using PHP or whatever...) that does a "post" to the OTRS page with all required parameters to create a new ticket.

You can find info about this on the searchable mailing list archives.

I'm planning an a web page with a menu of new ticket forms... and adding a link to that page from the OTRS footer...

Please insert that requests also in our bugtracking system on http://bugs.otrs.org

Mike Morris

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