Sure,

The UPGRADE file which comes with every otrs installation in the otrs root folder. in your case you just need to update the application without change your database structure.

greetings,

((enjoy))

Daniel Zamorano
Research & Development

On 03/07/2011 04:25 PM, Parag Bhalerao wrote:

Hello,

 

Is there a document that talks about upgrade procedure without losing any data?

 

GoodWills

 

Parag Bhalerao

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Zamorano
Sent: Thursday, February 24, 2011 4:38 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey

 

Hi Parag Bhalerao,

As Nils said this is an error already detected and if you follow the link to the bug that he posted, there says that this is triggered because an error on OTRS framework versions 3.0.3 / 3.0.4, so you need to update your OTRS framework to version 3.0.5 or higher.

http://bugs.otrs.org/show_bug.cgi?id=6850

best regards,

((enjoy))
 
Daniel Zamorano
Research & Development


On 02/24/2011 10:00 AM, Parag Bhalerao wrote:

Hello,

 

I installed new survey module Survey-1.2.93.opm released a couple of days ago. I still can’t create questions with type Radio or Checkbox.

 

GoodWills

 

Parag Bhalerao

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck
Sent: Wednesday, February 16, 2011 9:31 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey

 

Dear Parag,

 

this is another bug in the BETA version:

 

http://bugs.otrs.org/show_bug.cgi?id=6850

 

Cheers, Nils

 

 

On 15.02.2011, at 19:21, Parag Bhalerao wrote:




I installed new survey module 1.2.92 and I am getting proper link in the survey email. However I am not able to add questions in the survey. I can add questions with type YesNo and Textarea. If I add Radio or Checkbox type questions, the status shows Incomplete. If I click on the question, it shows me area to add possible answers, but when I add answers and click on Add or Save or Go Back, nothing happens. Those possible answers don’t get added to the question. Am I missing anything?

 

— 
Nils Leideck
Senior Consultant


http://webint.cryptonode.de / a Fractal project

 

 
 
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