Make sure it's factory/stock CustomerTicketZoom as it's pushing
TicketNumber instead of TicketID and CustomerTicketZoom doesn't seem to
like that request.
On Thu, Nov 10, 2016 at 11:05 AM, Andrzej Kubaczyk
After updates from version 3.2.17 to 3.3.16 I have problem with a preview of ticketing in the customer panel. When I click on any ticket on the list, I get the message:
Error: Need TicketID!
ERROR: OTRS-CGI-10 Perl: 5.16.2 OS: linux Time: Fri Jun 24 14:36:49 2016
Message: Need TicketID!
RemoteAddress: x.x.x.x RequestURI: /otrs/customer.pl?Action=CustomerTicketZoom;TicketNumber= 16062424830
Traceback (21057): Module: Kernel::Output::HTML::Layout::CustomerError (OTRS 3.3.15) Line: 3982 Module: Kernel::Modules::CustomerTicketZoom::Run (v1.48.2.2) Line: 70 Module: Kernel::System::Web::InterfaceCustomer::Run (OTRS 3.3.15) Line: 1024 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs