Re: [otrs] Merge usage

Customer data won't get screwed. One ticket will just be merged with the other.

Note: even the original ticket number (and history) will be searchable. No ID's are removed from the database. The merge process: * Moves all messages and comments to the 'parent' ticket * Creates parent-child link association between TicketID-A and TicketID-B. * Empties original ticket, with a link to the parent (merged into) TicketID. Pim