On 07/28/2010 12:36 PM, Torsten Thau wrote:Sorry, the right one config.pm with mapping:What I've got in config.pmHi,I've tried to search Customer in Owner field. Everything seems to be ok, but when I click select button to add customer to Config Item nothing happen (Owner field became cleared). Is it a bug?There's no bug. It is most likely related to a wrong/incomplete customer user backend configuration. If I remember right you should take care, that the CustomerKey (e.g. 'uid') for the customer user backend is also configured as CustomerUserSearchField. regards, Torsten Thau--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
# customer uniq id
CustomerKey => 'login',
# customer #
CustomerID => 'customer_id',
CustomerValid => 'valid_id',
CustomerUserListFields => [ 'first_name', 'last_name', 'email' ],
CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'],
Everything seems to be ok, but doesn't work :)
By the way what is CustomerUserListFields?
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# customer uniq id
CustomerKey => 'login',
# customer #
CustomerID => 'customer_id',
CustomerValid => 'valid_id',
CustomerUserListFields => [ 'first_name', 'last_name', 'email' ],
# CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'],
CustomerUserSearchFields => [ 'login', 'first_name', 'last_name', 'customer_id' ],
CustomerUserSearchPrefix => '*',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['email'],
CustomerUserNameFields => [ 'salutation', 'first_name', 'last_name' ],
CustomerUserEmailUniqCheck => 0,
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target
[ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var', '', 0 ],
# [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0 ],
# [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0 ],
[ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'customer_id', 1, 1, 'var', '', 0 ],
[ 'UserCompanyID', 'CompanyID', 'company_id', 0, 1, 'var', '', 0 ],
[ 'UserEmail', 'Email', 'email', 1, 1, 'var', '', 0 ],
[ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', '', 0 ],
[ 'AddressU', 'AddressU', 'address_u', 1, 1, 'var', '', 0 ],
[ 'AddressF', 'AddressF', 'address_f', 1, 1, 'var', '', 0 ],
[ 'AddressP', 'AddressP', 'address_p', 1, 1, 'var', '', 0 ],
[ 'Contacts', 'Conatcts', 'contacts', 1, 1, 'var', '', 0 ],
[ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ],
[ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ],
],
Any ideas what is wrong here?
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