Re: [otrs] change user name makes loosing ticket tracking?!

LQ Marshall wrote:

If I follow your question correctly, the answer is yes. This is the behavior I have seen. You'd would have to edit each ticket assigned to that customer.

I would think there may be an automated way of performing this.

Paulo Abreu wrote on 6/4/08 12:03

Yes, you understand correctly. Other thing I am not able to do is edit client number in a existing client. Is expected as well? Paulo Abreu