The way I did this, I created a "Junk" queue (I think it mightve been there by default actually). We use spamassassin for spam filtering, and I created a PostMaster Rule that checks for the presence of the SpamFlag="YES".. If its there, it sets the destination queue to Junk. Next, I created a GenericAgent that runs once a day at midnignt that marks all entries in the Junk queue as "Removed". This allows our agents to check the junk mail that comes in during the day for false positives, and move them back into the work queue, and it removes the spam after the day is over. PS: make sure your mail server supports greylisting; enabling greylisting cut our spam down by 90%. Good luck -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Wednesday, August 22, 2007 5:10 AM To: otrs@otrs.org Subject: [otrs] emptying queue hi all i am running otrs on windows sbs 2003. i have received loads and loads of spam into one of the queues. is there any way to clear the queue other than bulk action and blocking spam? please do let me know thank you _________________________________________________________________ Voice your questions and our experts will answer them http://content.msn.co.in/Lifestyle/AskExpert/Default01.htm _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/