Hi Dominik, Hi Nick, Hi Mailing List,
 
17/09/2015 20:08 - Dominik George wrote:
> Nick wrote:
>> We're trying to set up rich text auto responses. We drag & drop the
>> image into the message and everything looks good. After saving, then
>> re-opening the auto-response all of the images are stripped out.

the CK Editor does not work well with drag&drop and browsers. But if you read the
latest notes http://www.otrs.com/release-notes-otrs-5-beta-4/

you'll see that OTRS5 will fully support this.


> Messages with images are huge. Some people have slow or limited internet
 > access, and do not want to be transmitting large, useless data. It also
 > puts unnecessary load on inboxes.

[x] agreed

> Auto-replies are an (unavoidable) PITA. Don't blow them up too much, that
 > doesn't make anything better.

[ ] agreed
auto replies are not PITA in general :-) That depends on your needs.
Sometimes you (or someone) (mis-)configures too much auto replies. This is not good.

> Auto-replies are backscatter. That is, they are sent back to whatever
> address a sender claimed. Large messages in auto-replies can be used to
> attack other users by making your site send large e-mail to their accounts.

[x] agreed

> If you can, turn off auto-replies compeltely. If you can't, please keep them
> very short and conclusive.

my opinion: turn on what you really need! Don't do more. If you *might* need it, don't do it.

> Another hint: If you are accepting encrypted e-mail; then *do not* send back
> an unencrypted auto-reply with a full quote - this is a serious information
> leak!

Very good thinking!! Thanks!


--
Florian