Hi Christoph,

The customer has access to the FAQs.

Adding the link via copy and paste would be the manual way to do it.

I’d would be great to have another button ‘Paste Link’ next to the ‘Done’ button when searching FAQs which would add something like ‘This is the FAQ Article Title’ with the Link to the FAQ article.

If it’s currently not implemented, could someone point out where to start making the required changes?

Yours sincerely

p.p. Stephan Lang
System Administrator

OTRS: 2.4.3 (rpm) and FAQ 1.6.4

OS: openSUSE 10.3 no X

DB: MySQL 5.0.45

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christoph Ohliger
Sent: Donnerstag, 27. August 2009 14:10
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Linking an FAQ article to a Ticket

Stephan,

if your customer has access to the OTRS system you can send the HTML Link of the Public/Customer FAQ Area.

regards
Christoph

Stephan Lang schrieb:

Hi @all,

is it possible to create a link to an FAQ article when replying to a ticket?

Currently the behavior is to past the FAQ content into the reply, but when I do that I’m losing the Pictures from the FAQ article (is that a misconfiguration/bug?).

Yours sincerely

p.p. Stephan Lang
System Administrator

OTRS: 2.4.3 (rpm) and FAQ 1.6.4

OS: openSUSE 10.3 no X

DB: MySQL 5.0.45

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