i have solved this problem. As follows ;
http://doc.otrs.org/2.3/en/html/x13170.html#Ticket:Frontend::Agent::ModuleRe...
at the section B.2.14.32. Frontend::Module###AgentTicketQueue
paste the code in config.pm and test. this is must be way working.
---------- Forwarded message ----------
From: Ayhan Hacıoğlu
Date: Tue, 2 Dec 2008 13:56:16 +0200
Subject: Message: Module Kernel::Modules::AgentTicketQueue not
registered in Kernel/Config.pm!
To: otrs@otrs.org
hi all;
my agents used telephone call tickets for otrs, they are opening
tickets themselves, they are testing otrs, customer user isn't open
ticket on system.
my idea is very smart view queu for agent,
after i set system settings/Ticket/AgentTicketView queue, status view,
escalation view but i dont set default queue only set status view,
escalation view and i meet this error.
how i repair this error ?
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Dec 2 13:24:34 2008
Message: Module Kernel::Modules::AgentTicketQueue not registered in
Kernel/Config.pm!
Traceback (4333):
Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 689
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 47
Module: (eval) (v1.87) Line: 203
Module: ModPerl::RegistryCooker::run (v1.87) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.87) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
