
Dear Stefan,
However, I have few questions: 1. Is it possible to delete a queue? I created some I do not need.
No, you can`t delete Queues, because the Database needs unique Keys and when you delete a Queue,the Dates are perhaps inconsistent. You can set the Queues invalid, or you can rename it. If you set the Queues Invalid, in the Agent Interface you can`t see them.
That make sense. It also clarifies to me what "valid" and "invalid" means.
2. Can users change (i.e. support people) change their email. It does > not seem possible in the preferences area.
No, user can`t change her Emailadresses. Only the OTRS Admin can change the Emailadress.
Ok.
3. I got quite lot of Perl errors. I reported two as error #681 and >#682.
Thanks! We have a look. If you want assure response time, please look at www.otrs.de for a support contract.
They are not crucial at all. But it make OTRS looks a bit bad because they very elementary.
4. We would really like that the queues could be viewed similarly to >how to view issues on a mailing list. Does that make sense? Is that something you have >considered? For instance I as a manager would like to follow what my >employees are doing. I know you can do a search but it is not >convenient browsing.
Sorry, I do not understand what you meen.
In mailing like this one you can read all posts in threaded form e.g. http://lists.otrs.org/pipermail/otrs/2005-February/thread.html I would like to have viewed all the tickets in queue in the same. I mean so I can 1. See what tickets are there in the queue. 2. Dig down into ticket to see the communication between the agent and the customer. So I can follow what is happening in the queues just like I follow a news list. Maybe that does not make sense. Or does it?
and you want to added Que1 and Que3. How do you do that?
You can do that with ctrl + your choice.
I did not know the ctrl + thing. It solves a another problem for me. Thanks.
Please write next time for each subject a own Mail, so can the people have a better overview.
I will.
I wish you a nice day,
Thanks.
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
I try to make sense of the German on your web site. It is a little hard. [Your implicit sending the signal that your support contracts is only for German speaking customers I think.] Regards Erling
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