Eric,
Sorry for top posting - here is what I did on my Ubuntu system and it fixed the problem. Notice the lines I commented out. I then reloaded apache2 and everything worked fine.
vi /etc/apache2/conf.d/otrs2
# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $
# --
# agent, admin and customer frontend
ScriptAlias /otrs/ "/usr/share/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/usr/share/otrs/var/httpd/htdocs/"
# if mod_perl is used
<IfModule mod_perl.c>
# load all otrs modules
Perlrequire /usr/share/otrs/scripts/apache2-perl-startup.pl
# <IfModule Apache2/Reload.pm>
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
# </IfModule>
PerlModule Apache2::RequestRec
# set mod_perl2 options
<Location /otrs>
# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
ErrorDocument 404 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI +FollowSymLinks
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond /usr/share/otrs/var/httpd/htdocs/maintainance.html -l
RewriteRule ^.*$ /otrs-web/maintainance.html
</IfModule>
</Location>
</IfModule>
# directory settings
<Directory "/usr/share/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
</Directory>
<Directory "/usr/share/otrs/var/httpd/htdocs/">
AllowOverride None
Order allow,deny
Allow from all
</Directory>
Thanks,
Mark Novak
Sorry if I am just not seeing something right. I looked at that bug and located the file and located the snipet they were talking about, just the bug report doesn't clearify what to do with it, I tried deleting the IFmodule statements and that didn't work so I put them back in, then I tried to delete the # infront of the one statement, because I think the # comments it out. And that didn't work either, what am I doing wrong?
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen
Sent: Tuesday, February 02, 2010 2:42 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] SetPermissions.sh
You can maybe take a look at this bug, which describes the process:
http://bugs.otrs.org/show_bug.cgi?id=4858
--
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
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On Tue, Feb 2, 2010 at 12:36 AM, Eric Banks <ebanks@lifeshare.cc> wrote:
>
>
>
>
> I checked and I have Apache2::Reload installed but I don't have
> Apache::Reload installed and I try to install it but it errors out, do I
> need both of them?
>
> ________________________________
>
> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils
> Leideck - ITSM
> Sent: Monday, February 01, 2010 5:28 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] SetPermissions.sh
>
>
>
> Hi,
>
>
>
> On 01.02.2010, at 22:17, Eric Banks wrote:
>
> Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and
> ". [..]
>
>
>
> are these Perl Modules installed on your Machine?
>
> If unsure you can use the cpan to verify.
>
> Nils Leideck
>
> --
> Nils Leideck
> Senior Consultant
>
> nils.leideck@leidex.net
> nils.leideck@otrs.com
>
> http://webint.cryptonode.de / a Fractal project
>
> CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS
> at booth no. C37 in hall 2 from March 2-6, 2010!
>
>
>
>
>
>
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