I get a timeout when creating a new ticket in OTRS 2.30
RC1. I am using LDAP authentication and a MSSQL backend custoemr
database. The following is the HTTP_ERROR log.
[Tue Aug 05 07:30:14 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:14 2008] index.pl: Use of uninitialized value in numeric ge
(>=) at ../..//Kernel/Modules/AgentTicketQueue.pm line 955.
[Tue Aug 05 07:30:14 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:14 2008] index.pl: Use of uninitialized value in
concatenation (.) or string at ../..//Kernel/Modules/AgentTicketQueue.pm line
956.
[Tue Aug 05 07:30:14 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:14 2008] index.pl: Use of uninitialized value in numeric ge
(>=) at ../..//Kernel/Modules/AgentTicketQueue.pm line 977.
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Subroutine typesbyname redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
168., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Subroutine typesbyval redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
185., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Subroutine classesbyname redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
224., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Subroutine classesbyval redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
240., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Subroutine version redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
304., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Constant subroutine PACKETSZ redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
305., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Constant subroutine HFIXEDSZ redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
306., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Constant subroutine QFIXEDSZ redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
307., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Constant subroutine RRFIXEDSZ redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
308., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Constant subroutine INT32SZ redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
309., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Constant subroutine INT16SZ redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
310., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Subroutine mx redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
319., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Subroutine yxrrset redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
341., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Subroutine nxrrset redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
345., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Subroutine yxdomain redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
349., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Subroutine nxdomain redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
353., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Subroutine rr_add redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
357., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Subroutine rr_del redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
361., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Subroutine name2labels redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
378., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Subroutine wire2presentation redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
393., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Subroutine presentation2wire redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
442., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:30:37 2008] [error] [client 192.168.9.1] [Tue
Aug 5 07:30:37 2008] index.pl: Subroutine rrsort redefined at
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Net/DNS.pm line
492., referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:32:37 2008] [warn] [client 192.168.9.1]
Timeout waiting for output from CGI script /opt/otrs/bin/cgi-bin/index.pl,
referer: http://192.168.1.23/otrs/index.pl
[Tue Aug 05 07:32:37 2008] [error] [client 192.168.9.1]
Premature end of script headers: index.pl, referer:
http://192.168.1.23/otrs/index.pl
No errors are logged in the /tmp/otrs.log file. Can
anyone give me a pointer as to where to start looking for this problem?