Can you create a client rule in outlook when receiving from people (or @
company.com) to forward it and also leave it in the mailbox? that way it
still goes to both?
On Fri, Jan 9, 2009 at 4:22 PM, Weindel Frank
I don't think such a feature exists. I've asked if an auto CC could be done at all and have yet to have anyone tell me yes or no. This would be a very nice feature!
Frank Weindel
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mayk Backus Sent: Friday, January 09, 2009 6:39 AM To: User questions and discussions about OTRS. Subject: [otrs] CC e-mail for company members
Hi All,
I have the following issue. I want to have some sort of always CC for some company's. Like say company FooBar has members Barny And Charly . When Charly shoots a ticket by e-mail , when one of my supporters does a
reply to Charly , it should always CC Bary in the reply. But just for certain company's.
Is this possible ?
thanx
Mayk
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