Re: [otrs] filtering spam

Michiel, I have changed it to utf-8, but still the same messages with question marks.... any idea? It would be fine just to have these messages be filtered out. thanks, marc 2009/11/22 Mercator GmbH :

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This is caused most probably by the fact that their character set is not supported by your OTRS setup. If you'd convert your setup to UTF-8 (see http://faq.otrs.org for details) then you won't have this issue any more.

Hi Michiel,

thanks. I have tried this now. However, I think then I will have problems displaying german special characters, such as "ü" + "ä". So far, I had iso-8859-1 in the config.pm.

We'll see if this works.

Otherwise, isn't there any way I could set up a filter so that messages with many questions marks get deleted?

thanks,

marc

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My experience is, that especially spammers send emails with the body encoded in other character sets than the headers indicate. I don't know why this is, there must be some reason behind it, but these mails will be extra tricky for OTRS to display correctly.

If you receive mail from 'abroad', in different character sets, I'd recommend you to convert to utf-8. If you just process email from within your own organization, and you have control over the mail clients and settings used, then you could stick with your current character set.

hope this helps,

((enjoy)) - Michiel Beijen R&D

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland

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On Fri, Nov 20, 2009 at 1:50 PM, Mercator GmbH wrote:

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Hi there,

I have MANY messages with only question marks. HOW can I filter them with the generic agent?

When inserting a question mark, it filters ALL messages!!

The mails are like this one:

___________ ?? ????? ? ??????? ????? ???????? - ?????? ???? ?????????, ? ??? ?????????? ???????? ???? ??????????? ?????? ? ???????? ???????????.

???? ???? ????, ??? ? ???????????.

?? ?????? ??????? ? ???????????? ???????.

?????o? ? ?oc???: (495) 649-86-27

?????o? ? ?a???-????p??p??: (812) 313-23-91

ICQ: 590-644-122 ____________

how can I filter them to be deleted?

thanks,

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