Dear all,
I am facing a problem to define mail escalation priority level.
Suppose on Low priority3 PR3 (Between 1hr to 8hr) the mail should automatically deliver to support@example.com,
If time exceed 8hr then mail automatically send to manager@example.com,
If time exceed 16hr then mail automatically send to vp@example.com.
On Medium priority2 PR2 (Between 1hr to 4hr) the mail should automatically deliver to
support@example.com,
If time exceed 4hr then mail automatically send to manager@example.com,
If time exceed 8hr then mail automatically send to vp@example.com.
On High priority1 PR1 (Between 1hr to 2hr) the mail
should automatically deliver to
support@example.com,
If time exceed 2hr then mail automatically send to manager@example.com,
If time exceed 4hr then mail automatically send to vp@example.com.
Regards,
Yatin Bhardwaj.