Kieth; On Thu, Dec 01, 2005 at 02:56:55PM -0800, Keith Turner wrote:
Shawn Holland: I've been wanting to add additional information to the customers...
Keith adds: Hi, we) - after much striving - finally figured it out. I'll post a version of this to otrs mail as well. Comments welcome.
<SNIP>
To make the added fields show up in the customer information area of the pages we wanted, we simply needed to change the "shown" parameter as listed into the top comment a 1 instead of a 0.
Doh! I had this all done. I just didn't have the field filled in with a value, so I figured it would still display the heading of "Phone:" but it didn't. As soon as I placed a phone number in there, both the heading and the number appeared! HOORAY! -=cj -- Chris Jones Developer/Consultant (604)738-8254