Hi<br><br>I&#39;m testing OTRS ITSM Change Mangement to implement a change management solution at a italian customer site.Now, after some testing creating change requests, workorders and so on, I would to clear the configuration without &#39;dropping&#39; the database and re-create it from scratch. The problem is around the lack of &#39;Delete&#39; function for Change Request items. <br>
I discovered into the bin directory a <b>ITSMChangeDelete.pl</b> module and I&#39;m wondering if I can use it as a Generic Agent operation. I&#39;m a newbie with perl language and I have some difficult to read the code and understand how to use it ( what parameter, etc.).<br>
<br>Has anyone used that procedure or know some details how to use it? <br><br>thanks <br><br>-- <br> <br>Stefano Boccanera<br><br>